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Support

InfoWatch technical support is available from 7:00 a.m. to 9:00 p.m. (Moscow time).

InfoWatch provides support to its product end users and partners.

InfoWatch technical support is in compliance with the global COPC Inc. Standards.

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Product and solution information for partners and customers
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Relevant InfoWatch technical support documentation
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Customer feedback

I would like to emphasize proficient and smooth teamwork by the vendor's implementation and support engineers, and thank InfoWatch for this outstanding product and reliable team of professionals.

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Over the recent year, the headquarters and branches of Rosinterbank, a joint-stock commercial bank, have been enjoying InfoWatch Traffic Monitor Enterprise, a system that protects confidential information against leaks and internal threats. To choose the right software, we completed a number of pilot implementations of several solutions available on the market, and the InfoWatch product demonstrated the best results in terms of both technical specifications and user friendliness.
The deployment of InfoWatch Traffic Monitor Enterprise allowed us to gain control over data channels in order to discover confidential information transfer outside the company and misuse of Internet websites (social media, dating websites, games). We effectively analyze and control confidential information being recorded to removable media, corporate email communications, and the use of public email services, instant messaging (ICQ, Skype), document printing on local and network printers.
Powered by InfoWatch Traffic Monitor Enterprise, we promptly respond to emerging threats, investigate incidents, and submit clear reports on our performance.
Besides the rich functionality of the system, we really enjoyed a user friendly interface and fast implementation. The product was supplied with a content filtering base that was pre-configured for banking and also updated by InfoWatch specialists as per our requirements. This approach helped us get started very quickly and dramatically improved DLP efficiency.
I would like to emphasize proficient and smooth teamwork by the vendor's implementation and support engineers, and thank InfoWatch for this outstanding product and reliable team of professionals. I wish you and your team every success in the business and look forward to further mutually beneficial cooperation.

What does InfoWatch comprehensive technical support include?

  • Support via email, online chat, by phone, with remote access within the coverage hours;
  • Access to Knowledge Base, a self-service data bank;
  • Onsite troubleshooting;
  • Regular product updates:
    • critical fixes (patches);
    • scheduled fixes (maintenance releases);
    • new versions (product releases);
  • Dedicated support manager (optional);
  • Regular product preventive maintenance;
  • Product and service webinars;