InfoWatch is a privately-held company, delivering its enterprise customers software solutions to monitor and manage information flow (founded by Kaspersky Lab)    

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InfoWatch KRIBRUM

Cloud-based social media monitoring solution to help companies manage their reputation, improve customer experience and leverage customer opinion expressed online for market-winning product development.

  • Immense search coverage with own web crawler specifically supplementing general search engines
  • Real-time monitoring of all online media types (mass media, social networks, blogs, etc.)
  • 80-90% reliable sentiment analysis with humor, slang and profanity recognition
  • Efficient SPAM & duplication filtering
  • Industry-specific ‘linguistic models’
    for high-quality analysis
  • Extensive, easy-to-use reporting
  • Web access to analytics
  • Role-based multi-user access model
  • Integrated issue management system to add comments for your colleagues
  • Multiple languages support (English, German, French, Italian, Spanish, Russian, Vietnamese, Arabic, Arabish, etc.)
 

InfoWatch KRIBRUM enables you to:

  • Evaluate corporate brand perception by Internet audience and compare your own and competitive brands
  • Detect unfavorable discussions concerning your company and resolve them to mitigate reputation risks
  • Analyze customer reviews to detect product / service flaws and improve it
  • Analyze customer support services efficiency and improve customer care immediately
  • Analyze marketing campaigns efficiency, define market trends based on informal customer opinions

Read about Customer Experience Management solution

Target Customers and Vertical Solutions

InfoWatch KRIBRUM is particularly efficient for intensive use by large companies operating on mass consumer markets with high competition.

To ensure best possible accuracy of automatic search and analysis, the system is specifically tuned to comprehend the context of a customer's business area. The following industry-focused solutions are currently available:

  • Telecommunications
  • Banking, insurance and other retail financial services
  • Air transportation

Please contact us for information on other vertical solutions coming soon.

Getting started

Contact us to request a product presentation or to schedule a demo.

  Contact sales